I. General information:
- Multiple tracking numbers may be provided for the same order based on product type.
- If a packet is marked as “delivered” but the buyer claims they did not receive it, we can suggest options for contacting the carrier.
- Cancellation is not allowed once the order is in the “processing” stage. For any change in the shipping address, please email us at [email protected] within 24 hours of placing the order.
II. Shipping Service:
- Standard Shipping (Price $7.99): Estimated delivery time under normal conditions is 06 – 09 business days.
- Fast Shipping (Price $19.99): Estimated delivery time under normal conditions is 05 – 07 business days.
In case there is an issue with the order during delivery, we will send email notifications to customers. Please reply within 3 business days; after this period we will not proceed further. All costs incurred to re-deliver the order due to the customer’s subjective errors (incorrect address input, moving house, etc.) must be paid by the customer.
III. Replace and Refund Policies:
We offer replacements or refunds under the following circumstances:
- Wrong item / color / size / address sent, or an obvious manufacturing defect.
- Lost packets during shipment.
- No new tracking updates within 07 business days.
- Delivery time exceeds 15 business days for standard shipping or 12 business days for express shipping.
IV. Proof Requirement to resolve cases:
- Package label verification to confirm it was sent by our factories.
- Clear picture or video in natural light focusing on the error.
- Measurement via ruler for wrong-size claims.
- Complaints must be submitted within 7 business days from the day the buyer received the packet (according to tracking information).
V. Replace and Refund not permitted:
- Incorrect shipping address / size / color provided by the customer.
- Complaints received after 7 business days (calculated from the delivery date in the tracking number).
- Insignificant differences between the real item and mockup/design under the same light conditions and devices.
- Defective item caused by the buyer.
- Incorrect or incomplete shipping address information provided by the customer.
- Buyer refusal of the packet for personal reasons during normal shipment conditions.
- Shipment delays owing to political movements, natural disasters, military issues, customs issues, or other uncontrollable factors.
- If the packet status is “delivered” and the buyer complains of non-receipt, we can only provide options for contacting the carrier.