RETURN & REFUND POLICY

30-days Return Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

What Is The Restocking Fee?
No Fee

Who Will Pay The Return Shipping Cost? 
– For defective products or sending wrong products: we will be liable for this return shipping cost.
– For customer remorse, purchased the wrong product or customer doesn’t want the items: Customer will pay the actual cost of return shipping.

RETURN POLICY

1. Return conditions

RETURNS are handled on a case-by-case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

  • The goods received are damaged
  • There are visible defects with the print
  • The item is the wrong size from the one ordered
  • The item is the wrong color from the one ordered
  • The item is the wrong design from the one ordered
  • The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered

2. Return procedure

If the goods delivered to you fall under one of the criteria noted above, please follow the below steps to request a return:

  • You must submit a request for a return within 30 days after you receive your goods.
  • After the 30 days have elapsed you acknowledge that your rights to return are considered forfeit. If goods are returned prior to submitting your request those goods are considered forfeit.
  • Send 01 email to us in the mailbox: support@trendingteestoday.com with the subject “Request exchange or refund” and the content describes the problem with the product.
  • Returns can be exchanged for the original purchased goods or refunded for the original purchase price. Inquiries are typically addressed within 24 hours.
  • The package should be returned to our processing warehouse at 750 Colonel Dr. Garland, TX 75043

REFUND POLICY

  1. Refund conditions

Refunds are handled on a case-by-case basis. Refund of your purchase is permitted ONLY when the goods delivered fall under the following criteria

  • The goods received are damaged
  • There are visible defects with the print
  • The item is the wrong size from the one ordered
  • The item is the wrong color from the one ordered
  • The item is the wrong design from the one ordered
  • The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered

2. Refund procedure

    • If you are qualified for a refund condition, you can also ask for a refund within 24 hours from the time your order has been recorded. Send 01 email to us in the mailbox: support@trendingteestoday.com with the subject “Request exchange or refund” and the content describes the problem with the product, please show your order id so we can support you with it.
    • You will be refunded to the payment account you used to pay us. If you used a Credit card to pay us for the order, the refund amount will be to your credit card balance
    • Your refund request will be processed within 24 hours basis. Your credit will be shown on your balance following the below criteria:
      • For Credit cards, it will take up to 5-10 business days to show up on your balance sheet
      • After the above time frame, if you still see the refund amount unavailable on your balance sheet, please Contact us at support@trendingteestoday.com.