I. General information:

  • Multiple tracking numbers may be provided for the same order based on product type.
  • If a packet is marked as “delivered” but the buyer claims they did not receive it, we can suggest options for contacting the carrier.
  • Cancellation is not allowed once the order is in the “processing” stage. For any change in the shipping address, please email us at [email protected] within 24 hours of placing the order.

II. Shipping Service:

  • Standard Shipping (Price $7.99): Estimated delivery time under normal conditions is 06 – 09 business days.
  • Fast Shipping (Price $19.99): Estimated delivery time under normal conditions is 05 – 07 business days.

In case there is an issue with the order during delivery, we will send email notifications to customers. Please reply within 3 business days; after this period we will not proceed further. All costs incurred to re-deliver the order due to the customer’s subjective errors (incorrect address input, moving house, etc.) must be paid by the customer.

III. Replace and Refund Policies:

We offer replacements or refunds under the following circumstances:

  • Wrong item / color / size / address sent, or an obvious manufacturing defect.
  • Lost packets during shipment.
  • No new tracking updates within 07 business days.
  • Delivery time exceeds 15 business days for standard shipping or 12 business days for express shipping.

IV. Proof Requirement to resolve cases:

  • Package label verification to confirm it was sent by our factories.
  • Clear picture or video in natural light focusing on the error.
  • Measurement via ruler for wrong-size claims.
  • Complaints must be submitted within 7 business days from the day the buyer received the packet (according to tracking information).

V. Replace and Refund not permitted:

  • Incorrect shipping address / size / color provided by the customer.
  • Complaints received after 7 business days (calculated from the delivery date in the tracking number).
  • Insignificant differences between the real item and mockup/design under the same light conditions and devices.
  • Defective item caused by the buyer.
  • Incorrect or incomplete shipping address information provided by the customer.
  • Buyer refusal of the packet for personal reasons during normal shipment conditions.
  • Shipment delays owing to political movements, natural disasters, military issues, customs issues, or other uncontrollable factors.
  • If the packet status is “delivered” and the buyer complains of non-receipt, we can only provide options for contacting the carrier.